Chestnut Health Systems - Services - Workplace Services - Chestnut Global Partners

Despite the many challenges of administering global human services, Chestnut Global Partners’ unique network of provider partners assures that clients receive the same quality and access standards available in the U.S. All programs are compatible with local language, culture and laws. CGP’s global services include numerous features not typically provided through the majority of U.S. International EAP providers. The following chart compares CGP’s global approach with others.

	Majority of International EAP Provision	CGP’s Global Model
Primary Center of Operations	Usually in organizational headquarters (HQ) country Provider network is found and interviewed via the telephone and Internet. Provider orientation and ongoing communication usually managed via e-mail, fax or the postal system. Providers tend to be “part-time” individuals with other full-time occupations.	In country or region where service is provided Provider selection made via onsite interview with office visit Local face-to-face training of providers Providers tend to be organizations, rather than “on-call”, part-time individuals
Primary Clinical Medium	Triage and intake usually conducted remotely via telephone in the HQ’s country service center Use of telephone reduces use of face to face services by caller, an arrangement which costs provider less	Triage conducted in the country or region of the caller Emphasis upon primary face to face services Telephone intervention viewed as screening and motivational medium, not replacement for in-person services
Extent of On-Site Presence and Involvement	Many HQ country EAPs heavily restrict access of local provider to local customer Little, if any, onsite EAP orientations, trainings, policy development and consultation Little integration of EAP with workplace EAP reporting comes from HQ country, lacking any detail on “in-country” sessions per 1000 employees	Encourage appropriate access of local provider to local customer Onsite EAP orientations, trainings, policy development and consultation EAP is integrated into workplace EAP reporting delivered by local provider to local management Reports provide detail on number of “in-country” sessions per 1000 employees
Method of Paying Local Providers	Providers receive little remuneration, receiving infrequent fees-for-service only when HQ telecounseling is deemed inadequate	Providers are given a substantial portion of our capitated rate in order for “in-country” delegation of services to occur
Degree of Cultural Compatibility	Often imposes the language, laws and culture of the economically and culturally dominant HQ country Providers unfamiliar with organizational culture, work or policies	Develops a blend of local culture with internationally recognized EAP standards Provider partners familiar with the local client organization’s culture, policies and procedures Gains trust of local management, expatriates, medical, and other staff

Why does CGP’s global EAP model work? Because CGP is a not-for-profit organization, which enables us to be service driven. CGP’s intent is to be your partner, not to benefit shareholders.