Our Employee Assistance Program covers both employees and their spouses/dependents and may include any combination of the following services:

• 24-hour telephone access to a trained counselor;
• Face-to-face professional assessment and counseling (up to six sessions per incident);
• No deductibles, no co-payments for EAP counseling;
• Specialized credit counseling and career assessment services;
• Specialized evaluations for conduct-at-work problems;
• Access to multiple counseling office locations throughout Central Illinois;
• Access to our regional and national network of EAP counseling affiliates for covered dependents who reside in other communities;
• When necessary, referral beyond the EAP to appropriate covered provider for long-term or specialized care;
• Follow-up of cases referral beyond the EAP;
• On-site employee orientation meetings;
• Customized promotional materials (brochures, newsletters, posters, etc.)
• Supervisory/union representative referral training;
• Consultation on how to handle impaired employees (as requested);
• Critical Incident team and services (as requested);
• Customized quarterly and ad-hoc reports;
• Guaranteed confidentiality on all matters (except as required by law);
• Up to four specialized organizational/behavioral health workshops per year;
• Work/Life Services - a dependent care and family resource and referral program;
• Online Assistance Services - interactive Internet service.