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Lighthouse Institute

Outreach Services Manual

THE DELIVERY AND SUPERVISION OF OUTREACH SERVICES
Project SAFE

Illinois Department of Human Services
Office of Alcoholism and Substance Abuse
100 West Randolph Street, Suite 5-600
Chicago, Illinois 60601
Nick Gantes, Associate Director

DHS Project Coordinator:

Maya Hennessey

Authors:

Part I: William L. White, Pamela Woll, Susan Godley

Part II: William L. White

Content Consultant:

Jan Motsinger

Lighthouse Institute Project Coordinator:

Randall Webber

This manual was developed by
Chestnut Health Systems/Lighthouse Institute
through funding provided by
The Illinois Department of Human Services,
Office of Alcoholism and Substance Abuse.

THE DELIVERY AND SUPERVISON OF
OUTREACH SERVICES
Part I:
Voices of Hope:
An Orientation Manual
for Outreach Workers
You were always there for me,
the tender wind that carried me.
A light in the dark,
shining your love into my life.
You’ve been my inspiration,
through the lies you were the truth.
My world is a better place because of you.
You were my strength when I was weak,
You were my voice when I couldn’t speak.
You were my eyes when I couldn’t see,
you saw the best there was in me,
lifted me up when I couldn’t reach.
You gave me faith, ‘cause you believed.
I’m everything I am because you loved me.

From Because You Loved Me
Words and Music by Diane Warren
Performed by Celine Dion
c 1996 Realsongs (ASCAP)
Warner Bros. Publications

Part I:
Voices of Hope
An Orientation Manual for Outreach Workers

Introduction 5

Acknowledgments 6

1.0 Our Clients 7

1.2 Multiple-Problem Clients and Families 17

1.3 The Dependency Cluster 23

1.4 Learned Helplessness: Implications for Outreach 25

2.0 Becoming an Outreach Worker 33

2.2 Outreach: What Does it Take? 43

2.3 Early Fears 53

2.4 Personal Style 61

2.5 Learning about Addiction and Recovery 67

2.6 Realistic Expectations 75

3.0 Outreach Worker Functions 83

3.2 Problem Solving Around Obstacles to Recovery 91

3.3 Home Visits 95

3.4 Monitoring Abuse and Neglect Issues 99

3.5 Providing Transportation for Addicted Women in Treatment 103

3.6 Linkage to Support Groups 109

3.7 Parenting Support 117

3.8 Crisis Management 121

4.0 Issues in Service Delivery 123

4.2 Empowering Versus Enabling 135

4.3 Minimizing Manipulation 143

4.4 Domestic Violence 149

4.5 Safety Tips for Outreach Workers 155

4.6 Ethical Issues in Providing Outreach Services to Women 163

5.0 Professional Development Issues 171

5.2 Stress, Strain, and Strategies of Self-Care 181

5.3 Career Mobility 189

Appendices

A Developmental Model of Recovery

The Management of Resistance in the Treatment of Addicted Woman with Histories of Child Neglect or Abuse

Sexual Trauma and Substance Abuse Developmental Trajectory and Implications for Treatment

THE DELIVERY AND SUPERVISION OF OUTREACH SERVICES

Part II:
The Supervision of Outreach Services
Project SAFE

1.0 Recruitment and Selection of Outreach Workers 6

2.0 Orientation, Training, and Professional Development 16

3.0 The Supervision of Outreach Workers 23

4.0 Enhancing the Safety of Outreach Workers 31

5.0 Managing the Stress of Outreach Work: Supervisory Strategies 41

6.0 A Final Note 47






	What's New at LI LI Staff Research Projects Training Services LI Bookstore Drug Use Trends Research Tools Research Presentations & Posters Staff Publications Illinois Addiction Studies Archive Links			CHS Home > Services > Research & Training > RESEARCH TOOLS Lighthouse Institute Outreach Services Manual THE DELIVERY AND SUPERVISION OF OUTREACH SERVICES Project SAFE Illinois Department of Human Services Office of Alcoholism and Substance Abuse 100 West Randolph Street, Suite 5-600 Chicago, Illinois 60601 Nick Gantes, Associate Director DHS Project Coordinator: Maya Hennessey Authors: Part I: William L. White, Pamela Woll, Susan Godley Part II: William L. White Content Consultant: Jan Motsinger Lighthouse Institute Project Coordinator: Randall Webber This manual was developed by Chestnut Health Systems/Lighthouse Institute through funding provided by The Illinois Department of Human Services, Office of Alcoholism and Substance Abuse. THE DELIVERY AND SUPERVISON OF OUTREACH SERVICES Part I: Voices of Hope: An Orientation Manual for Outreach Workers You were always there for me, the tender wind that carried me. A light in the dark, shining your love into my life. You’ve been my inspiration, through the lies you were the truth. My world is a better place because of you. You were my strength when I was weak, You were my voice when I couldn’t speak. You were my eyes when I couldn’t see, you saw the best there was in me, lifted me up when I couldn’t reach. You gave me faith, ‘cause you believed. I’m everything I am because you loved me. From Because You Loved Me Words and Music by Diane Warren Performed by Celine Dion c 1996 Realsongs (ASCAP) Warner Bros. Publications Part I: Voices of Hope An Orientation Manual for Outreach Workers Introduction 5 Acknowledgments 6 1.0 Our Clients 7 1.1 Addicted Women and Their Children 9 1.2 Multiple-Problem Clients and Families 17 1.3 The Dependency Cluster 23 1.4 Learned Helplessness: Implications for Outreach 25 2.0 Becoming an Outreach Worker 33 2.1 What Does an Outreach Worker Do? 35 2.2 Outreach: What Does it Take? 43 2.3 Early Fears 53 2.4 Personal Style 61 2.5 Learning about Addiction and Recovery 67 2.6 Realistic Expectations 75 3.0 Outreach Worker Functions 83 3.1 Client Engagement 85 3.2 Problem Solving Around Obstacles to Recovery 91 3.3 Home Visits 95 3.4 Monitoring Abuse and Neglect Issues 99 3.5 Providing Transportation for Addicted Women in Treatment 103 3.6 Linkage to Support Groups 109 3.7 Parenting Support 117 3.8 Crisis Management 121 4.0 Issues in Service Delivery 123 4.1 Providing Outreach Services to Women of Color 125 4.2 Empowering Versus Enabling 135 4.3 Minimizing Manipulation 143 4.4 Domestic Violence 149 4.5 Safety Tips for Outreach Workers 155 4.6 Ethical Issues in Providing Outreach Services to Women 163 5.0 Professional Development Issues 171 5.1 Time Management 173 5.2 Stress, Strain, and Strategies of Self-Care 181 5.3 Career Mobility 189 Appendices A Developmental Model of Recovery The Management of Resistance in the Treatment of Addicted Woman with Histories of Child Neglect or Abuse Sexual Trauma and Substance Abuse Developmental Trajectory and Implications for Treatment THE DELIVERY AND SUPERVISION OF OUTREACH SERVICES Part II: The Supervision of Outreach Services Project SAFE 1.0 Recruitment and Selection of Outreach Workers 6 2.0 Orientation, Training, and Professional Development 16 3.0 The Supervision of Outreach Workers 23 4.0 Enhancing the Safety of Outreach Workers 31 5.0 Managing the Stress of Outreach Work: Supervisory Strategies 41 6.0 A Final Note 47